Returns & Refunds


Cedrus offers an unconditional 30-day money back guarantee on hardware. We want you thrilled with it. If it does not do what you want, let us know to arrange for a return.

Any product you return must be in the same condition you received it and in the original packaging. After we receive it, we need a few days to inspect it.

We will issue a refund within seven business days. The refund will include what we charged to ship the product to you, but not the cost of returning it to us. If you used a credit card, the card will be refunded. If you wrote a check, you will get a check back.


Trial versions of all software published by Cedrus are available as a free download. As such, no returns are accepted for software and all software sales are final. If you have any questions about the software, please email or call; we will be happy to help.